Troubleshooting a Red 'X' on Outlook Icon (Outlook in Work Offline Mode)

If Outlook has a red x on the icon in the taskbar , and emails don't seem to be coming to your inbox, your email may be in Work Offline mode. This occasionally happens automatically when Outlook loses network connection briefly.

Solution

Step 1:

Open Outlook

Step 2:

Navigate to the Send / Receive Tab at the top of the page. On the far right under Preferences is the Work Offline button.

When Work Offline is enabled, you'll have a darker gray box around the button:

And when it's disabled it won't have anything around it:

Once this is unchecked, any emails pending delivery to your Inbox while offline will appear.