Send an iPad to Information Services
If you need to send an iPad in to Information Services, please follow these guidelines, both to protect the device and also to make sure it gets to us and back to you reliably. Unless otherwise arranged, we use the District's interoffice warehouse truck for transport.
Devices sent to us often require, or can benefit from, a device reset. Please see Prepare your iPad for Device Reset before sending, just so you're clear on what that means.
Packaging
iPads are reasonably durable. Individual devices can be slipped directly into an interoffice envelope or packaged in a suitable box, at your option. Groups of devices can be put in a single suitable box, and there is no need to go crazy with cushioning; just make reasonably sure they won't fall out. :-)
Note: Unless otherwise arranged, you do not need to include a cable or power brick. Also, if feasible, please send devices to us without their cases--not required, but we do appreciate that.
Labeling
To make sure the box gets to the right place the first time, confirm that you should send it either to District Office (usually the Repair Room), or to Kevin Wilmeth (the current iOS administrative lead) at Homer High School. (If you send to the wrong place in error, we'll be able to sort it out; it'll just take a bit longer.) Put a high-contrast, obvious label on the outside of the packaging (if using an interoffice envelope, just use that system normally), and obscure/cover any previous addressing. On your label, please include the following information:
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Destination. Include a "to" line:
- If sending to Kevin, address the package to Kevin Wilmeth @HOHI
- If sending to District Office or Repair Room, address the package to DP @Loc 78
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Return address. Include a "from" line such as "Jordan Sawyer @Loc 33"
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Ticket number(s). If there is a Helpdesk ticket number, include that on the label (e.g., "Ticket 46119")
Description
There may be little need for further description inside the packaging--especially if one or more Helpdesk tickets cover the details--or there may be a lot. Don't sweat the details too much; we can always ask you questions as needed--but a little clarity here can make a measurable difference in response time, especially at certain times of year.
In that vein, here are a few suggested guidelines for further description inside the box:
- If there are multiple devices in the box needing different things, affix a note to each one clarifying the differences. (Note that iPad glass is gloriously slick, and Post-It notes often fall off in transit. What we do is use clear packing tape on the back side of the iPad case, with one corner tucked under for easy removal, to hold a Post-It note in place. It works!)
- If you need an iPad reset (aka "wiped", aka "erased"), make sure you prepare the device for reset, and then please include the following information so that we can re-enroll the device most accurately for its intended purpose:
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Location. What school, or department, will the reset device belong to? (This is especially important if the device is changing locations as an official asset transfer, but it's still helpful otherwise to confirm the same location!)
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User. If this device is to be used by or assigned to a specific user, include the employee or student number so that we can make the assignment properly.
- Any special device cohorts. If the device belongs to one or more particular cohorts, such as to a specific classroom, or the nursing fleet, or some other logical grouping for which we might create an administrative device grouping, please include those as well.
- Please include any return instructions that might supersede what is on the exterior label.
Further questions?
If you have further questions about any of this, you can always contact the Information Services Helpdesk.